Knowledge base

Contact support when a service state, invoice, access path, or account security event is unexpected. Include the relevant service or invoice reference and useful timestamps, but never include credentials or payment secrets.

Your service page shows the next renewal when one is scheduled. Customer billing is shown in USD and follows the billing state displayed in your account. Contact support before the renewal date if something looks incorrect.

Open Account and use the password section to set a new password. Choose a long, unique password and do not reuse it elsewhere. If you cannot sign in, use the password reset flow.

Use Forgot password on the sign-in page to request recovery instructions for your account email. Never share a reset link or verification code with another person.

Review the Security area regularly for account security activity. Sign out of sessions you no longer recognize and change your password if you suspect unauthorized access.

If two-factor authentication is available in Security, follow the setup flow and store recovery codes securely. Recovery codes should be accessible to you but not stored with your password.

Recovery codes are an alternative way to complete account security checks if you cannot use your authenticator. Treat each code as sensitive and regenerate them if you believe they were exposed.

Compare the Cloud VPS plans shown in the catalog and choose the tier that fits your workload. Product specifications are shown only when verified in the catalog; contact support if you need a detail that is not listed.

Confirm that you can access the service, update the operating system, create a separate administrative access method, and remove temporary access you no longer need. Keep credentials out of tickets and logs.

Windows users can connect with an SSH client such as the built-in OpenSSH client or another trusted client. Use the service IP, the assigned username, and the correct private key or password.

Open Terminal and use ssh username@your-server-ip, or specify a key with ssh -i /path/to/key username@your-server-ip. Protect the key file and verify the destination before accepting a new host key.

Compare Starter, Plus, and Pro in the catalog using the verified features shown for each plan. Choose the smallest plan that fits your current site needs and review the plan details before ordering is available.

A hosting service may show a setup or attention state while its management access is being prepared. Wait for the service to become active before using management controls, and contact support if the state does not change.

Use the DNS records and destination supplied for your service when connecting a domain. Confirm the hostname and record type before saving changes; cached DNS responses can make a correct change appear delayed.

An A record points a hostname to an IPv4 address, an AAAA record points to IPv6, and a CNAME aliases one hostname to another. Use the record type requested by the service and avoid conflicting records.

DNS resolvers cache answers for the configured TTL. After a change, different networks may see the old answer for a while. Check from more than one network before concluding that a change failed.

Review the service status and recent activity first. Do not submit repeated actions while setup is in progress. If the state remains unchanged, open a support ticket with the service name and approximate start time.

Check whether the service is active, confirm the domain resolves to the intended destination, and review the exact browser or server error. Include timestamps and affected hostnames in a support request.

Check the invoice status, amount, currency, and service relationship in Billing. Do not pay a duplicate invoice while a payment is processing; contact support if the state remains unclear.

A service is a product instance attached to your account. An invoice records customer billing. Provisioning is the setup process. A past service is retained for reference and is not presented as active.

Use the links in the site footer for Terms, Privacy, Acceptable Use, and Refund and Cancellation information. If a policy does not answer your situation, contact support before taking an irreversible action.

Active services are available for use. Provisioning means setup is still in progress. Needs attention means an operation requires review. Suspended and past services have limited or no operational access; check the service page and contact support if the state is unexpected.

Open Services from the account navigation to see active, attention-needed, and past services. Select a service to review its plan, billing information, activity, and any controls available for its current state.

Your dashboard brings together service status, billing activity, support requests, notifications, and account security. Select a service to view the information and controls available for that service.

Use Profile and Security to keep your contact information, password, two-factor authentication, recovery codes, and active sessions up to date. Keep your email address current so account notices reach you.

SSH is the standard way to connect to a Linux VPS. Use the server IP address and the access credentials provided for your service with an SSH client. For example: ssh username@your-server-ip. Never share private keys or passwords in a support ticket.

Use a strong unique password, prefer SSH keys where your service supports them, keep software updated, and remove access that is no longer needed. Restrict administrative access to trusted users and review authentication logs when troubleshooting.

Your plan describes the service resources assigned to it. Use the service page and operating-system tools to understand current CPU, memory, storage, and network use. Choose a larger plan when your workload consistently needs more capacity.

When a reboot control is available for your service, use the action on the service page and wait for the task to finish before trying again. A reboot interrupts running processes, so save work and schedule it when practical.

Use the IP addresses shown for your service when connecting or configuring DNS. Keep access credentials private. If an address or control is unavailable in your portal, contact support rather than guessing provider settings.

Check the destination IP, username, key or password, local network, and firewall rules first. Confirm that the service is active and that a recent provider task has completed. Include the time, error message, and source network when contacting support.

After your hosting service is active, open it from Services and use the available management link to work with your hosting environment. Keep your account credentials private and use the VPSForever support area when you need help.

A domain name points visitors to a service through DNS records. Changes can take time to appear because DNS responses are cached. Confirm the correct record and destination before changing DNS, and keep a note of the previous value.

HTTPS protects traffic between a visitor and a website. Use an SSL certificate for public sites, verify that the certificate covers the correct hostname, and fix mixed-content warnings so browsers can keep the connection secure.

Invoices show the customer amount, currency, dates, and payment status for VPSForever services. Customer billing is presented in USD. Review an invoice before payment and contact support if an amount or service relationship looks incorrect.

A cancellation request changes the VPSForever service lifecycle according to the applicable billing policy. It does not automatically mean that a supplier resource is terminated immediately. Review the Refund and Cancellation policy and use Support when you need a confirmed cancellation date.

Use a long, unique password for VPSForever and never reuse it on another service. A password manager makes unique passwords easier to maintain. Enable two-factor authentication and keep recovery codes in a secure place.

Enable two-factor authentication, review active sessions, protect recovery codes, and investigate security notifications promptly. VPSForever support will not need your password or one-time authentication code.

Protect private SSH keys, use a passphrase, limit administrative access, and remove unused keys. Do not paste private keys, passwords, or authentication codes into tickets, logs, or chat.

Use the Support area in your account to open a ticket and choose the closest department. Include the service name, a clear description, the time the issue occurred, and the exact error message without including secrets.

Describe what you expected, what happened, when it started, and whether the issue affects one service or several. Screenshots can help when they do not contain passwords, private keys, payment details, or other sensitive information.

Use the Abuse contact for reports involving suspected abuse, malicious activity, or security concerns. Include relevant timestamps, source addresses, and evidence while removing credentials and unrelated personal information.

Start with the product that fits your project: Web Hosting for a managed site experience, or Cloud VPS when you need Linux service control. Your VPSForever account brings services, billing, support, and security settings together in one place.