Support, made clearer
Practical guidance for managing your account, Cloud VPS, Web Hosting, billing, and security.
Compare the Cloud VPS plans shown in the catalog and choose the tier that fits your workload. Product specifications are shown only when verified in the catalog; contact support if you need a detail that is not listed.
Compare the Cloud VPS plans shown in the catalog and choose the tier that fits your workload. Product specifications are shown only when verified in the catalog; contact support if you need a detail that is not listed.
Confirm that you can access the service, update the operating system, create a separate administrative access method, and remove temporary access you no longer need. Keep credentials out of tickets and logs.
Confirm that you can access the service, update the operating system, create a separate administrative access method, and remove temporary access you no longer need. Keep credentials out of tickets and logs.
Windows users can connect with an SSH client such as the built-in OpenSSH client or another trusted client. Use the service IP, the assigned username, and the correct private key or password.
Windows users can connect with an SSH client such as the built-in OpenSSH client or another trusted client. Use the service IP, the assigned username, and the correct private key or password.
Open Terminal and use ssh username@your-server-ip, or specify a key with ssh -i /path/to/key username@your-server-ip. Protect the key file and verify the destination before accepting a new host key.
Open Terminal and use ssh username@your-server-ip, or specify a key with ssh -i /path/to/key username@your-server-ip. Protect the key file and verify the destination before accepting a new host key.
Use the IP addresses shown for your service when connecting or configuring DNS. Keep access credentials private. If an address or control is unavailable in your portal, contact support rather than guessing provider setti
Use the IP addresses shown for your service when connecting or configuring DNS. Keep access credentials private. If an address or control is unavailable in your portal, contact support rather than guessing provider settings.
SSH is the standard way to connect to a Linux VPS. Use the server IP address and the access credentials provided for your service with an SSH client. For example: ssh username@your-server-ip. Never share private keys or
SSH is the standard way to connect to a Linux VPS. Use the server IP address and the access credentials provided for your service with an SSH client. For example: ssh username@your-server-ip. Never share private keys or passwords in a support ticket.
Check the destination IP, username, key or password, local network, and firewall rules first. Confirm that the service is active and that a recent provider task has completed. Include the time, error message, and source
Check the destination IP, username, key or password, local network, and firewall rules first. Confirm that the service is active and that a recent provider task has completed. Include the time, error message, and source network when contacting support.
Use a strong unique password, prefer SSH keys where your service supports them, keep software updated, and remove access that is no longer needed. Restrict administrative access to trusted users and review authentication
Use a strong unique password, prefer SSH keys where your service supports them, keep software updated, and remove access that is no longer needed. Restrict administrative access to trusted users and review authentication logs when troubleshooting.
Your plan describes the service resources assigned to it. Use the service page and operating-system tools to understand current CPU, memory, storage, and network use. Choose a larger plan when your workload consistently
Your plan describes the service resources assigned to it. Use the service page and operating-system tools to understand current CPU, memory, storage, and network use. Choose a larger plan when your workload consistently needs more capacity.
When a reboot control is available for your service, use the action on the service page and wait for the task to finish before trying again. A reboot interrupts running processes, so save work and schedule it when practi
When a reboot control is available for your service, use the action on the service page and wait for the task to finish before trying again. A reboot interrupts running processes, so save work and schedule it when practical.