Support, made clearer
Practical guidance for managing your account, Cloud VPS, Web Hosting, billing, and security.
Contact support when a service state, invoice, access path, or account security event is unexpected. Include the relevant service or invoice reference and useful timestamps, but never include credentials or payment secre
Contact support when a service state, invoice, access path, or account security event is unexpected. Include the relevant service or invoice reference and useful timestamps, but never include credentials or payment secrets.
Use the Support area in your account to open a ticket and choose the closest department. Include the service name, a clear description, the time the issue occurred, and the exact error message without including secrets.
Use the Support area in your account to open a ticket and choose the closest department. Include the service name, a clear description, the time the issue occurred, and the exact error message without including secrets.
Describe what you expected, what happened, when it started, and whether the issue affects one service or several. Screenshots can help when they do not contain passwords, private keys, payment details, or other sensitive
Describe what you expected, what happened, when it started, and whether the issue affects one service or several. Screenshots can help when they do not contain passwords, private keys, payment details, or other sensitive information.
Use the Abuse contact for reports involving suspected abuse, malicious activity, or security concerns. Include relevant timestamps, source addresses, and evidence while removing credentials and unrelated personal informa
Use the Abuse contact for reports involving suspected abuse, malicious activity, or security concerns. Include relevant timestamps, source addresses, and evidence while removing credentials and unrelated personal information.